Revolutionizing Chronic Care: How a Florida Multispecialty Practice Achieved Patient-Centric Success with eCareMD

Client Overview

The client is a renowned multispecialty practice located in Florida, United States. The client specialized in delivering chronic care services to patients through a chronic care program. The client was using a reputed EHR for daily operations and patient care. Over more than 15 years, the client has served a diverse patient population and achieved the expected patient health outcomes and satisfaction levels. With the dedication of medical professionals in practice and commitment to delivering enhanced care, the client has earned a significant reputation in the nearby region.

Business Challenges

The client has faced several challenges while managing the patients that affected their quality of care, patient satisfaction, and revenue.

Some of the major challenges the client has faced are:

1. Increased patient hospital readmissions and emergency visits

The practice was managing the high volume of patients with a lesser staff count for the CCM program, due to the abnormalities in patient health the sudden emergency visits of patients and readmissions puts strain on healthcare professionals. Because of these sudden hospital readmissions and emergency visits, the healthcare professionals won't be able to complete the healthcare activities of chronic patients enrolled in the program thus disrupting the practice workflow.

2. Patient disengagement with the program

Chronic treatment requires a prolonged duration, which affects the patient's engagement with the care team and involvement in treatment. This lack of patient engagement and treatment adherence led to adverse patient health outcomes and the success rate of the practice.

3. Lack of coordination between care team

With a high volume of patients, several healthcare activities over the patient profile need to be completed by healthcare professionals. The lack of coordination between healthcare professionals led to delays in care and proved to be the main reason for patient dissatisfaction.

Solution

The client has identified that there is a need to implement a remote patient monitoring program in the practice. Hence, the client has approached Medarch Inc., for the eCareMD software that comprises advanced high technological features. Our team of business analysts understood the exact requirements of clients and implemented the eCareMD software in the proactive post receiving approval from the client.

Post-implementation of eCareMD software the client has experienced more enhanced care delivery, increased patient satisfaction levels, and health outcomes.

Solution Highlights

The eCareMD software comprises advanced cutting-edge technological features that streamline the practice workflow and increase practice efficiency. Some of the key features that resolved the client’s challenges are:

1. Remote monitoring of patient vitals & Alerts Mechanism



The real-time patient vital monitoring and alert functionality of eCareMD software has resolved the client’s significant challenge of patient readmissions and emergency visits. It integrates with remote monitoring devices that enable healthcare professionals to access real-time patient vital readings, trends, and fluctuations in their health. Also, for any abnormalities the software notifies healthcare professionals via an alert mechanism that enables them to make the necessary interventions on time and resolve complications. This functionality has reduced patient readmissions and emergency visits to a significant extent.

2. Efficient task assignment

The eCareMD software enables healthcare professionals to assign tasks to their care team members. It resulted in streamlining the care activities as well as eliminating the delays in care. It also resulted in increased patient satisfaction and improved health outcomes.

3. Configurable reminders and secure communication channels

Keeping the patient adhere to treatment guidelines is a key to expected health outcomes. The software enables healthcare professionals to configure the reminders in hourly, daily, and weekly formats that can be sent through email, sms, and push notifications. These configurable reminders for medicine, appointments, exercise, sleep, and diet helped patients to adhere to treatment plans. And participate actively in improving their health outcomes.

Value Delivered

1. Reduction in patient hospital readmissions by 40%

With the implementation of eCareMD software patient hospital readmission rates have been reduced by 40%.

2. Enhanced patient health outcomes

With continuous vital monitoring and adjustments in treatment as required the patient health outcomes have been enhanced.

3. Increased patient engagement and treatment adherence

The configurable reminders functionality for medicine, sleep, and exercise as well as the secure communication channels like voice calls, and messaging has increased patient engagement and treatment adherence.